This Policy should be read in conjunction with other YE policies and procedures

including: Data Protection Policy, Safeguarding Policy, Admissions Policy, Quality Improvement Policy, Staff Learning & Development Policy and the IAG Entitlement leaflet.



Our purpose

The purpose of the Information, Advice and Guidance Service is to support enquirers  considering study with YOUTH EDUCARE (YE) and to support students in achieving their aspirations, including their study and career goals through YE study. In the delivery of Information, Advice and Guidance (IAG)

We support enquirers and students in making decisions about their YE study and career planning based on their individual needs, circumstances and interests. We place an emphasis on opportunities for independent self-assessment and decision making by providing online information and advice that is easy to access, clear, relevant and up to date.

YE aims to provide high quality, impartial, information, advice and guidance services which promote the value of learning to learners of the College, prospective learners of the College and employers or other organisations representing current or prospective learners.


The IAG services supports the YE values in that it staff are passionate about education & enabling our learners to reach their potential. Our staff are seek especially to develop the self-esteem and self-confidence of students. We share with the rest of the college our belief that every individual should be treated with courtesy and fairness and we respect the rights and beliefs of each other, regardless of gender, marital status, age, disability, race, religion, sexual orientation or position within the organisation.


We value new ideas and approaches and seek new opportunities and solutions to meeting the IAG needs and demands of our learners, employers and the local community whilst supporting national and regional education and economic strategies. We seek to encourage and celebrate creativity and to be supportive of innovation, learning from all that we do. We believe that our staff and students should work in an environment of friendliness, with a clear sense of purpose to achieve our mission and realise our vision.




Aim of this policy

The Service aims to deliver IAG to enquirers and students who are registered on, or considering registering for, a qualification or module with the YE.


Our objectives are to:

1) Empower enquirers and students to achieve their study and career goals and to develop independence in their decision making

2) Ensure that the delivery of IAG IN YE is responsive to changes and developments both internally and externally, including changes to our student markets

3) Support the improvement of students’ completion and progression rates

4) Work proactively and collaboratively internally to enhance the effective delivery of IAG.

5) Identify and work in partnership with external organisations to inform and enhance our service to students.

We will achieve these objectives by:

• raising awareness of the service so that enquirers and students know what they can expect and how to access it

• producing and regularly reviewing an annual development plan to ensure we continually improve our service

• providing timely and targeted IAG to students at key points along the student journey that recognises and is responsive to diverse and distinct need

• ensuring our online information and advice is personalised, accessible, accurate, up to date and applies innovative technology

• providing opportunities for students to access advice and guidance in a variety of ways including online discussion forums, email and telephone

• ensuring members of staff have the training, skills and knowledge appropriate to their roles

• Encouraging and acting on student and staff feedback

• identifying key internal and external stakeholders and agreeing processes by which we can work collaboratively.

Delivery of IAG:

 Members of staff in Student Services work collaboratively to deliver IAG to enquirers and students in line with service standards. A yearly IAG development plan outlines how the IAG policy is translated into services and actual practice.

Impartiality we aim to provide IAG which respects the needs of the individual enquirer or student and is in their best interests. As an IAG service within YE, our IAG is underpinned and informed within the context of YE study.


Consequently, we deliver a service that is targeted to the specific needs of enquirers and students at different stages of their student journey. We are committed to developing the IAG service through continuous quality improvement and to ensuring the expertise of staff using appropriate frameworks.


IAG Delivery

This policy applies to all enquiring, enrolled and past students at Youth Educare. For the purposes of this policy the term Information, Advice and Guidance (IAG) is used as an umbrella term to denote a range of guidance activities and processes. The following definitions have been used:



Information is a range of resource material available online that is presented in a way that encourages self assessment and independent decision-making whilst also delivering factual data. Information is also provided to students and enquirers by members of staff who contribute to enquirers’ and students’ understanding and interpretation of the information available and how and where to research information themselves. Members of staff may also need to interpret, clarify or contextualise information and assess when signposting to more specialist support or guidance is needed. Members of staff at all levels engage in information giving as part of the IAG process.  Information is data on opportunities conveyed through different media, both mediated and unmediated including face-to-face contact, written/ printed matter, telephone help lines, and websites.




Advice may be delivered face-to-face or by email, for example straightforward advice may be delivered via diagnostic tools and person-mediated advice via email and forums. Advice from a member of staff involves the same support as that listed above under Information; it may also include appropriate questioning to gain an understanding of circumstances that will enable clarification and identification of need. Advice will contribute to decision - making through suggestions on available options, or how to go about a course of action.

Advisory work is usually provided on a one-to-one basis by telephone or email, but in certain circumstances can be provided through appropriately mediated information.

this involves:

 helping a student understand and interpret information

 providing information and answers to questions and clarifying misunderstandings

 understanding their circumstances, abilities and targets

 advising on options or how to follow a given course of action

 identifying needs – signposting and referring students who may need more in-depth guidance   and support.

Advisory work is usually provided on a one-to-one basis but may also be in groups.


Guidance is the process of providing in-depth and personalised advice and support to students and enquirers. It involves a complex interaction between practitioner and student that depends on the skill of the practitioner to elicit, interpret and feedback from both verbal and non-verbal responses and clues. Guidance should be provided by members of staff trained and competent in guidance work. Guidance involves identifying and clarifying needs and exploring ideas and values in relation to study opportunities and career goals. Students and enquirers are encouraged to assess appropriate options and make decisions that are in their best interests, will facilitate learning and progression, and contribute to their development as independent and autonomous learners. In the process, guidance should involve challenging unrealistic expectations and advocacy on behalf of the student as well as referral to more specialist guidance and support. Elements of guidance may be delivered online by email and through forums; some complex guidance queries may be most effectively addressed via telephone and, exceptionally face to-face. Opportunities should be available online for referral to person-mediated guidance within the IAG decision-making framework.

Version 1.1.02 | YOUTHEDUCARE 01.18



We are located at:


Suite 515

Olympic House

28-42 Clements Road



Contact us today

Get social with us.

Print Print | Sitemap