1.      Introduction

This policy will enable YOUTH EDUCARE (YE) to demonstrate its commitment to keeping safe the adults including vulnerable with whom it works alongside. YE acknowledge its duty to act appropriately to any allegations, reports or suspicions of abuse.

It is important to have the policy and procedures in place so that staff, volunteers, service users and carers, and management committee can work to prevent abuse and know what to do in the event of abuse.


The Policy Statement and Procedures have been drawn up in order to enable YE to:

  • Promote good practice and work in a way that can prevent harm, abuse and coercion occurring.
  • To ensure that any allegations of abuse or suspicions are dealt with appropriately and the person experiencing abuse is supported.
  • And to stop that abuse occurring.

The Policy and Procedures is based on the following principles:

  • Empowerment
    People being supported and encouraged to make their own decisions and informed consent.
  • Prevention
    It is better to take action before harm occurs.
  • Proportionality
    The least intrusive response appropriate to the risk presented.
  • Protection
    Support and representation for those in greatest need.
  • Partnership
    Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.
  • Accountability
    Accountability and transparency in safeguarding practice.

The Policy and Procedures also relate to the safeguarding of vulnerable adults. Vulnerable adults are defined as:

  • People aged 18 or over
  • Who are receiving or may need community care services because of learning, physical or mental disability, age, or illness
  • Who are or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.

(No Secrets, Department of Health, 2000)

The policy applies to all staff, including senior managers, management committee members, trustees, paid staff, volunteers, tutors, mentors, students, suppliers, funders and anyone working on behalf of Youth Educare.

This policy has been established for all the above mentioned individuals related to YE to keep safe within and outside the institution from




Bullying and harassment including cyber bullying


Domestic violence and bullying

Financial abuse

Discrimination abuse

Abuse – There are many categories of abuse and include areas such as

  •  physical, emotional, sexual and neglect. In addition to these you must be

  •  aware of how to identify the signs of the abuse categories outlined in

  •   Keeping Children Safe in Education 2014

In order to implement the policy the YE will work:

  • to promote the freedom and dignity of the person who has or is experiencing abuse
  • to promote the rights of all people to live free from abuse and coercion
  • to ensure the safety and well-being of all individuals related to YE
  • to manage services in a way which promotes safety and prevents abuse
  • recruit staff and volunteers safely, ensuring all necessary checks are made
  • provide effective management for staff and volunteers through supervision, support and training


Youth Educare

  • will ensure that all staff, including senior managers, management, paid staff, volunteers, tutors, mentors, students, suppliers, funders and anyone working on behalf of Youth Educare are familiar with this policy and procedures
  • Will work with other agencies within the framework of the Safeguarding Adults Board. 
  • will act within its confidentiality policy and will usually gain permission from service users before sharing information about them with another agency
  • Will pass information to Adult and Culture Services when more than one person is at risk. For example: if the concern relates to a worker, volunteer or organization who provides a service to vulnerable adults or children
  • will inform service users that where a person is in danger, a child is at risk or a crime has been committed then a decision may be taken to pass information to another agency without the service user’s consent
  • will make a referral to the Adult Social Care Direct team as appropriate
  • will endeavor to keep up to date with national developments relating to preventing abuse and welfare of adults
  • will ensure that the Designated Named Person understands his/her responsibility to refer incidents of adult abuse to the relevant statutory agencies (Police/Adult and Culture Services Directorate)


The Designated Named Person for Safeguarding Adults in Farhana Mahmud, Director, YOUTH EDUCARE.


This policy should be read in conjunction with the LONDON MULTIAGENCY ADULT SAFEGUARDING POLICY & PROCEDURES documents which are available at:




2.      Preventing abuse

Youth Educare provides education and training services to adults. These procedures have been designed to ensure the welfare and protection of any adult who accesses services provided by YE. The procedures recognise that adult abuse can be a difficult subject for workers to deal with. YE is committed to the belief that the protection of vulnerable adults from harm and abuse is everybody’s responsibility and the aim of these procedures is to ensure that all managers, trustees of the organisation, management committee members, staff and volunteers act appropriately in response to any concern around adult abuse.


Youth Educare is committed to putting in place safeguards and measures to reduce the likelihood of abuse taking place within the services it offers and that all those involved within YE will be treated with respect.


Therefore this policy needs to be read in conjunction with the following policies:

  • Equal Rights and Diversity
  • Volunteers
  • Complaints
  • Whistle Blowing
  • Confidentiality
  • Disciplinary and Grievance
  • Data Protection
  • Recruitment and Selection
  • Any other policies which are relevant that the organisation has in place (e.g. Challenging Behaviour, Handling Money)


YE is committed to safer recruitment policies and practices for paid staff, and volunteers. This may include DBS check for staffs including management committee members and volunteers, ensuring references are taken up and adequate training on Safeguarding Adults is provided for staffs and volunteers.


Managing Directors and trustees will be required to provide two references and where appropriate have a Criminal Records Bureau disclosure.


The organisation will work within the current legal framework for reporting staffs or volunteers that are abusers.


Service users will be encouraged to become involved with the running of the organisation. Information will be available about abuse and the complaints policy and Safeguarding Adults policy statement will be available to service users and their carers/families.


3.      Recognising the signs and symptoms of abuse


Youth Educare is committed to ensuring that all staffs, the management,  volunteers undertake training to gain a basic awareness of signs and symptoms of abuse. YE will ensure that the Designated Named Person and other members of staffs/ volunteers have access to training around Safeguarding Adults.


“Abuse is a violation of an individual’s human and civil rights by any other person or persons” (No Secrets: Department of Health, 2000)

Abuse includes:

·    physical abuse: including hitting, slapping, punching, burning, misuse of medication, inappropriate restraint

·   sexual abuse: including rape, indecent assault, inappropriate touching, exposure to pornographic material

·   psychological or emotional abuse: including belittling, name calling, threats of harm, intimidation, isolation

·  financial or material abuse: including stealing, selling assets, fraud, misuse or misappropriation of property, possessions or benefits

·    neglect and acts of omission: including withholding the necessities of life such as medication, food or warmth, ignoring medical or physical care needs

·  discriminatory abuse: including racist, sexist, that based on a person’s disability and other forms of harassment, slurs or similar treatment
  • institutional or organizational: including regimented routines and cultures, unsafe practices, lack of person-centered care or treatment


Abuse may be carried out deliberately or unknowingly. Abuse may be a single act or repeated acts.

People who behave abusively come from all backgrounds and walks of life. They may be doctors, nurses, social workers, advocates, staff members, volunteers or others in a position of trust. They may also be relatives, friends, neighbours or people who use the same services as the person experiencing abuse.


4.      Designated Named Person for safeguarding adults


YE has an appointed individual who is responsible for dealing with any Safeguarding Adults concerns. In their absence, a deputy will be available for workers to consult with. The Designated Named Person(s) for Safeguarding Adults within YE is:

Farhana Mahmud


Contact number: 02085537979

Emergency contact number: 07772585191


Should the named people be unavailable then management committee members, trustees, staff or volunteers should contact Safeguarding Adults Board Coordinator of Redbridge Council.

See below for contact details.

Safeguarding Adults Board Coordinator, 020 8708 7333,

or online:!/



Board Manager: 
Telephone: 020 8708 5282 (Office) 07814883194 (Mobile)



The roles and responsibilities of the named person(s) are:

  • to ensure that all staffs including volunteers and management committee members are aware of what they should do and who they should go to if they have concerns that a vulnerable adult may be experiencing, or has experienced abuse or neglect.
  • to ensure that concerns are acted on, clearly recorded and referred to an Safeguarding Adults Board or to the allocated social worker/care manager where necessary.
  • to follow up any referrals and ensure the issues have been addressed.
  • consider any recommendations from the Safeguarding Adults process
  • to reinforce the utmost need for confidentiality and to ensure that staff and volunteers are adhering to good practice with regard to confidentiality and security. This is because it is around the time that a person starts to challenge abuse that the risks of increasing intensity of abuse are greatest.
  • if appropriate staff or volunteers will be given support and afforded protection if necessary under the Public Interest Disclosure Act 1998: they will be dealt with in a fair and equitable manner and they will be kept informed of any action that has been taken and it’s outcome



  1. Responding to people who have experienced or are experiencing abuse


YE recognize that it has a duty to act on reports, or suspicions of abuse or neglect. It also acknowledges that taking action in cases of adult abuse is never easy.


How to respond if you receive an allegation:

  • Reassure the person concerned
  • Listen to what they are saying
  • Record what you have been told/witnessed as soon as possible
  • Remain calm and do not show shock or disbelief
  • Tell them that the information will be treated seriously
  • Don’t start to investigate or ask detailed or probing questions
  • Don’t promise to keep it a secret


If you witness abuse or abuse has just taken place the priorities will be:

  • To call an ambulance if required
  • To call the police if a crime has been committed
  • To preserve evidence
  • To keep yourself, staff, volunteers and service users safe
  • To inform the Designated Named Person in your organisation
  • To record what happened in Safeguarding reporting Sheet.  


All situations of abuse or alleged abuse will be discussed with the Designated Named Person. If a member of the management committee, a trustee, staff member or volunteer feels unable to raise this concern with the Designated Named Person then concerns can be raised directly with Safeguarding Adults Board Coordinator. The alleged victim will be told that this will happen. This stage is called the alert.


If it is appropriate and there is consent from the individual, or there is a good reason to override consent, such as risk to others, a referral (alert) will be made to Safeguarding Adults Board Coordinator.

If the individual experiencing abuse does not have capacity to consent a referral will be made without that person’s consent, in their best interests.

The Designated Named Person may take advice at the above stage from Safeguarding Adults Board Coordinator and/or the Safeguarding Adults Unit and/or other advice giving organisations such as Police.

Safeguarding Adults Board Coordinator  020 8708 7333

Available: Monday-Friday 8am-6pm


Ilford police station Police

Address:                 270-294 High Rd, London IG1 1GT

Telephone:            020 8478 1123

Opening Hours:

Mon:  06:00 - 00:00

Sat:                -23:00

Sun:    10:00- 16:00


Non-emergency - dial 101 text phone 18001 101

Emergency - always dial 999 text phone 18000

Available: 24 hours




If a person makes an alert, safeguarding team will do the next steps in their own procedures and gives necessary feedback. The Designated Named Person will have an overview of this process so they can explain it to the person concerned and offer all relevant support to the person and process. This could be practical support e.g. providing a venue, or information and reports and emotional support.


Information should be provided to the individual. This could be about other sources of help or information that could enable them to decide what to do about their experience, enable them to recover from their experience and enable them to seek justice.


  1. Managing allegation made against member of staff or volunteer


YE will ensure that any allegations made against members or member of staff will be dealt with swiftly.


Where a member of staff/volunteer is thought to have committed a criminal offence the police will be informed. If a crime has been witnessed the police should be contacted immediately.


The safety of the individual(s) concerned is paramount. A risk assessment must be undertaken immediately to assess the level of risk to all service users posed by the alleged perpetrator. This will include whether it is safe for them to continue in their role or any other role within the service whilst the investigation is undertaken.


The Designated Named Person will liaise with senior management to discuss the best course of action and to ensure that the YE’s disciplinary procedures are coordinated with any other enquiries taking place as part of the ongoing management of the allegation.


YE has a whistle blowing policy and staff are aware of this policy. Staff will be supported to use this policy.


7.      Recording and managing confidential information


Youth Educare is committed to maintaining confidentiality wherever possible and information around Safeguarding Adults issues should be shared only with those who need to know. For further information, please see YEs confidentiality policy.


All allegations/concerns should be recorded in Safeguarding reporting Sheet. The information should be factual and not based on opinions, record what the person tells you, what you have seen and witnesses if appropriate.


The information that is recorded will be kept secure and will comply with data protection.


This information will be secured in a locked filing cabinet in the organization. Access to this information will be restricted to the Designated Named Person.


8.      Disseminating/Reviewing policy and procedures


This Safeguarding Adults Policy and Procedure will be clearly communicated to all staff, including senior managers, management committee members, trustees, paid staff, volunteers, tutors, mentors, students, suppliers, funders and anyone working on behalf of Youth Educare. The Designated Named Person will be responsible for ensuring that this is done.


The Safeguarding Adults Policy and Procedures will be reviewed annually by YE Management Committee. The Designated Named Person for Safeguarding Adults will be involved in this process and can recommend any changes. The Designated Named Person will also ensure that any changes are clearly communicated to staff, trustees and volunteers. It may be appropriate to involve service users in the review and service users and parents/carers need to be informed of any significant changes.


Supporting Documents:

Education Act 2002 ·  Working Together to Safeguard Children 2013 · Safeguarding Vulnerable Groups Act 2006 · Guidance for Safer Working Practice for Adults who Work with Children and Young People · No Secrets: Guidance on developing and implementing multiagency policies and procedures to protect vulnerable adults from abuse DoH 2000 · London Multi-Agency Safeguarding Adults Policy and Procedures 2013 · Tower Hamlet Safe guarding Policy and Procedures.




Appendix 1:

Alert form:


Redbridge Safeguarding Adults Board

Role of the Board

The Redbridge Safeguarding Adults Board is a multi-agency partnership, with responsibility to develop the work of all partners in safeguarding adults at risk of abuse who may be vulnerable to abuse or exploitation in Redbridge. 

The London Borough of Redbridge is the lead agency in the partnership and is accountable to the Redbridge Health and Wellbeing Board. Partner members report on their work in safeguarding adults to the Board.

The Board meets on a quarterly basis and undertakes the following activities which are developed into an action plan:

  • Development of a strategic plan on an annual basis in consultation with the local community and Healthwatch Redbridge. The current plan is based on the six key principles of adult safeguarding – empowerment; prevention; proportionality; protection; partnership; and accountability.
  • Publication of an annual report of adult safeguarding activities of partner organisations working together to implement their responsibilities in relation to safeguarding adults at risk.
  • Evaluation of the activities of safeguarding adults work across partner agencies and external provider services and assess the impact on the health and wellbeing of adults at risk in the Borough.
  • An audit of safeguarding adults’ arrangement of each member organisation will be carried out on an annual basis.
  • Ensure that each organisation has systems in place for carrying out enquiries of safeguarding adults concerns and allegations of breaches of safeguarding practices concerning persons working in services and to monitor compliance with procedures.
  • Development and implementation a training strategy for the local workforce
  • Development of effective interagency policies and procedures for safeguarding and promoting the welfare of adults at risk in Redbridge.
  • Raise awareness of abuse and understanding of safeguarding adults’ arrangements in the Borough.
  • Ensure that local services commissioned are safe and appropriate to meet the needs of adults at risk.
  • Develop and maintain an effective and evolving network of stakeholders including adults at risk, their carers’ and or advocates and providers of services.
  • Commitment to undertake, learn from and take action from all Safeguarding Adults’ Reviews (SARs) when an adult at risk dies as a result of abuse of suffers significant harm resulting in serious injuries.
  • Develop as a Board to learn and share lessons from local and national developments.


The Board has an Independent Chair – John Goldup who is also the Independent Chair for the Redbridge Local Safeguarding Children Board (LSCB).

The Board has representation from the key statutory partner agencies that are able to fully participate in the development of effective multi agency policies and procedures. The following organisations are represented on the Board:

  • Adult Social Services, London Borough of Redbridge
  • Public Health, London Borough of Redbridge
  • Redbridge Community Safety Partnership
  • North East London NHS Foundation Trust (NELFT)
  • London Fire Brigade
  • Age UK Redbridge, Barking and Havering
  • Redbridge Carer Support Service
  • Redbridge Council for Voluntary Services (RCVS)
  • Redbridge Concern for Mental Health
  • Care Quality Commission (CQC)
  • Children’s Services, London Borough of Redbridge
  • Housing Service, London Borough of Redbridge
  • Redbridge Clinical Commissioning Group (CCG)
  • Redbridge MPS Basic Command Unit (BCU)
  • Barts NHS Health Trust
  • Barking, Havering and Redbridge University Health Trust (BHRUT)

Service User Participation

The Board ensures that the views of adults at risk are represented through:

  • Making Safeguarding Personal feedback. More information on ADASS website
  • Safeguarding awareness events
  • Service user board under 65 and over 65 sub groups 
  • Adults at risk, their carers’ and or advocates may be invited to meetings or to become members of working groups where this will assist the Board with its’ work

Annual Report 2016-17

This annual report provides a summary of national and local developments and priorities in the safeguarding of adults at risk in Redbridge.

Download Redbridge Safeguarding Adults Board Annual Report 2016-17



Board Manager: 
Telephone: 020 8708 5282 (Office) 07814883194 (Mobile)


We are located at:


Suite 515

Olympic House

28-42 Clements Road



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